Terms of Service

Draft for legal review. Placeholders in [square brackets] must be completed by the operator.

1. Who these terms are between

These terms are an agreement between [Operator legal name] (ABN [ABN]) (we, us) and the organisation that creates a workspace on this platform (you). The person who accepts these terms warrants they are authorised to bind that organisation.

2. What the service is

A hosted compliance management platform: a system of record for your management system documents, registers, assessments, evidence and reports across the standards you choose to adopt.

The platform does not certify you, and it is not a certification body, auditor or legal adviser. Content packs summarise the structure of published standards for implementation purposes; they are not the standards themselves, and you must hold your own licensed copies. Whether your management system conforms to a standard is determined by your certification body, not by any score in this product.

3. Your account and security

• You are responsible for the accuracy of the information you enter.
• You must keep credentials secure. Owner, admin and MSP-manager roles are required to enrol a second authentication factor.
• API keys you issue act with your authority within your workspace. Revoke them when they are no longer needed.
• You must not attempt to access another organisation's workspace or data.

4. Your data

You own your content. We process it to provide the service, as described in the Privacy Policy and the Data Processing Addendum. You may export a complete copy at any time, and you may request destruction of the workspace from within the product; destruction proceeds after a grace period, and your append-only audit log is retained as the record of what occurred for 12 months from the date of each entry.

Hosting is in Australia ([region]).

5. Artificial intelligence features

Some features use a large language model at defined points: interpreting free text you provide, drafting document text, summarising gaps, and suggesting document-to-requirement mappings. These outputs are suggestions for a person to accept or reject. Nothing is approved, published or marked compliant by AI. Every AI call is logged with the model, tokens and cost, visible to you. Your content is not used to train models.

6. Availability and support

[Availability commitment, support hours and response targets to be completed.] Scheduled maintenance will be notified in advance where practicable.

7. Fees

Fees are as agreed on your plan, in Australian dollars, exclusive of GST unless stated. [Billing cycle, payment terms, late payment and price-change notice periods to be completed.]

8. Suspension and termination

Either party may terminate on [notice period]. We may suspend access for non-payment or for conduct that threatens the security of the platform or other customers. On termination you may export your data for [period] before it is destroyed.

9. Liability

Nothing in these terms excludes rights under the Australian Consumer Law that cannot be excluded. Subject to that, [liability cap and exclusions to be completed by counsel].

10. Changes and governing law

We will give [notice period] notice of material changes to these terms. These terms are governed by the laws of [State], Australia.